Shipping Policy

This policy explains the usual shipping flow for orders placed through the storefront.

Order processing

Orders are processed after successful payment confirmation and basic order checks. Processing timelines may vary during sale periods, holidays, high-demand launches, product availability changes, or courier disruptions.

Delivery timelines

Estimated delivery timelines depend on the delivery city, courier serviceability, product availability, and operational conditions. Tracking details are shared once the order is dispatched.

Shipping charges

Shipping charges, if applicable, are shown at checkout before payment. Offers such as free shipping may apply based on order value, destination, or active promotions.

Tracking

Once dispatched, customers receive tracking details through the contact information provided at checkout. Tracking may take a few hours to activate after courier pickup.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address, phone number, and delivery details. Delivery delays can occur if the address or contact details are incomplete.

Delivery issues

For delayed, lost, damaged, or marked-delivered-but-not-received orders, contact the store with the order number so the team can coordinate the next step with the courier partner.