Return Policy

This policy explains how return and exchange requests are reviewed for orders placed through this storefront.

Return and exchange window

Return or exchange requests should be raised as soon as possible after delivery. Requests are reviewed based on the product condition, reason for return, and the applicable order details.

Eligibility

A return or exchange may be considered when:

• The product received is damaged, defective, or incorrect.
• The item is unused and in its original packaging.
• The request includes the order number and required product details.
• Photos or videos are shared if the support team asks for them.

Non-returnable situations

A return or exchange may not be accepted when:

• The product has been used, altered, damaged after delivery, or is missing original packaging.
• The request is raised without enough order information.
• The item was purchased under a final-sale or non-returnable condition mentioned at checkout or in the product details.

How to request support

Contact the store with your order number, product name, reason for return, and clear photos if needed. The team will review the request and share the next steps.

Refunds or replacements

Approved refunds, exchanges, or replacements are processed after the returned product is received and checked, wherever a reverse pickup or return shipment is required. Refunds are usually issued through the original payment method where possible.