RETURN & REFUND POLICY

At Cosmetics Lane we follow strict quality checks to ensure all products are packed safely before dispatch. However, in the rare case that you receive a damaged product, we are here to assist you.

1. Eligibility for Replacement

A replacement will only be provided if:

• The product is received in a damaged or defective condition
• The issue occurred during transit

Requests must be raised within 48 hours of delivery.

2. How to Raise a Request

To initiate a request, please contact us with:

• Order ID
• Description of the issue
• Clear images or video of the damaged product

3. Important Conditions

• The product must be unused and in original packaging
• The request must include proper proof (images/video)
• Requests raised after 48 hours of delivery will not be accepted

Products that are:

• Opened
• Used
• Damaged after delivery

will not be eligible for replacement or refund.

4. Replacement Process

Once your request is verified:

• A replacement will be shipped at no additional cost (subject to product availability)

5. Refund Policy

If a replacement is not available, a refund may be issued after approval.

• Refunds will be processed to the original payment method
• Processing time: 5–7 business days (may vary based on payment provider or bank)

6. Non-Returnable Items

Due to the nature of cosmetic and personal care products, we do not accept returns for reasons such as:

• Change of mind
• Product preference
• Minor packaging variations

7. Contact Us

For any support or queries:

📧 support@cosmeticslane.com
📞 8510012555