RETURN & REFUND POLICY

At CosmeticsLane, we take strict quality control measures to ensure that all products are packed safely before shipping. However, if a customer receives a damaged product, they are eligible to request a replacement.

To initiate a replacement request, customers must contact our support team via support@cosmeticslane.com or 8510012555 and provide details of the issue along with clear images of the damaged product. The request must be raised within a reasonable time after receiving the order.

Please note that returns or replacements are only applicable if the product received is damaged during transit. Products that are used, opened, or damaged after delivery will not be eligible for return or replacement.

In cases where a replacement cannot be provided for a damaged product, CosmeticsLane may process a refund after verification of the issue. Once approved, the refund will be initiated through the original payment method.

The refund processing time may vary depending on the payment provider or banking system.